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Tue, 25/10/2022 - 10:27
CityFibre has appointed Kelly Group as its preferred supplier for customer connections across its full fibre rollout.
Preferred supplier status will enable Kelly Group to scale its operations nationwide, undertaking customer connections on behalf of CityFibre’s ISP customers across its entire footprint.
This expansion will create over 1,000 jobs including up to 920 engineers, additional Team Manager roles, New to Field Coaches, Technical Trainers and Logistics will be created to customer installs.
To fill these roles, Kelly Group will work with various agencies including Route 2 Work, a specialist in identifying candidates from disadvantaged backgrounds. The internal recruitment team will also target former military personnel through the Career Transition Partnership run by the Ministry of Defence.
To date CityFibre and Kelly Group have achieved an industry-leading 91% ‘Right First Time’ (RFT) score for customer connections across the country.
Greg Mesch, CEO at CityFibre said: “At the centre of our nationwide rollout is our focus on the installation journey which is now setting a benchmark for customer satisfaction.”
