Over 100 Fibrus team members have been trained by Inspire Wellbeing on how to work with vulnerable adults as part of their day-to-day role in customer services.
The training, given to a third of Fibrus’ workforce, covers topics like emotional intelligence and empathy, reflective listening, supportive communication techniques, managing challenging conversations and developing a person-centred approach to customer needs.
Maria Moreno Diez, Senior Specialist in Learning and Development at Fibrus, said: “We are committed to engaging with the public in an appropriate and compassionate manner.
“Sometimes it won’t be about making a decision but rather how we handle the interaction with a vulnerable adult, making sure a message is clear and understood.
Inspire Wellbeing’s Group Director of Care and Support Alex Bunting added: “Everyone is aware of the rising cost of living and we’re all on the lookout for better deals on utilities that can save us money.
“A person needs to be in the right frame of mind to make decisions that impact their health, their wellbeing and their finances. Not everyone is able to take in complex information on the doorstep or on the phone and weigh up the pros and cons of a particular course of action.
“It’s encouraging to see companies like Fibrus take their responsibilities as a service provider seriously.”
