Lightning Fibre, Orbit Housing Association and Complete Technology Group are kicking off a resident engagement initiative to boost full fibre education, particularly for residents in housing schemes.
Wed, 1/05/2024 - 11:56
Engineers recruited to Ogi are now learning through a bespoke 8-week telecoms training programme.
The in-house training programme consists of a mix of regulatory e-learning modules, peer-led training and a ‘last mile’ practical assessment pilot facilitated by Future Networks Training (FNT).
Classroom-style training covers regulatory modules and the health and safety principles to on-site practical training and customer service.
All new engineers start with a ‘buddy’, learning on the job as they progress through the Ogi-led induction programme.
During the final assessment, engineers are tasked with a series of real-world scenarios including block paving, soft verge and asphalt reinstatement, work at height, accessing aerial subscriber nodes (ASNs), and the connection of an optical network terminal (ONT) to a property.
Director of Service Operations, Louise Healey, said: “This peer-led approach makes sure we equip new recruits with not only the necessary regulatory practices from day one, but with an understanding of our company culture.
“By encouraging people to share knowledge, we’re not only continuously upskilling existing engineers, but creating a collaborative and supportive team environment across the business too.”
Leading and Development Lead, Louise Mumford, added: “Developing this programme in-house has enabled us to create a learning experience that enriches the development of our engineers and ultimately makes sure we can retain talent for the long-term.”
