TOTSCo (The One Touch Switching Company) is celebrating a major industry milestone – reaching one million switches successfully completed through the One Touch Switch (OTS) process since go-live on 12th September last year – an achievement that reflects the dedication and hard work towards making switching easier.
Paul Bradbury, CEO said: “The OTS process is now well established, and we’re seeing the positive results of our combined efforts.
“As providers and MAPs have become more familiar with OTS, we’ve noticed a significant reduction in issues and enquiries while the overall match-rate has risen gradually since go-live from 60% to a current value of around 67%. This demonstrates the effectiveness of the process and the collective commitment across industry to continuous improvement.”
The company remains on track with its plans for the business switching solution, with connection testing set to open from the end of May, alongside imminent publication of a price list for this and clear guidance on how Communication Providers and Managed Access Providers can sign up and get involved.
“This is an important step in ensuring that the business sector can benefit from streamlined switching in the same way that consumers already do,” Bradbury concluded.
