Telecom Acquisitions (TAL) has become the newest retail partner to offer services to customers on the Freedom Fibre network.
Tue, 2/08/2022 - 16:20
Community Fibre is laying the foundations to expand its customer service centre by migrating its services to Amazon Connect with the help of SVL.
The partnership, along with the addition of the Omningage customer engagement platform, will also include a managed service provided by SVL’s client services team.
The London-based altnet plans to double its network rollout target and pass 2.2 million homes and businesses by the end of 2024.
“Amazon Connect will enable us to expand and improve our customer service, with the flexibility and agility of this solution fitting neatly with our future plans,” said Chris Williams, CIO of Community Fibre.
